YWe typically fulfill our orders within 1-3 business days from the date of purchase. This does not include the shipping time that you can select at checkout.
Most domestic orders with valid addresses placed before 10:30am PST (M-F) will be shipped out same-day.
Yes, we accept returns and exchanges within 30 days of purchase.
All OURA hats are self-cleaning to remove odors and bacteria. The antimicrobial compounds embedded within the hat are photocatalytic, meaning they are most active in the light. For best results, leave your hat in direct sunlight for at least 30 minutes.
If there is any visible dirt or residue, we recommend hand-washing your hat with a mild detergent under cold running water. The hat should not be machine washed.
Washing the hat will not remove any of its protective properties.