Why should I pre-order a product? Pre-ordering a product allows you the opportunity to secure your item before it officially releases and as a bonus, you'll receive a discounted price.

When will my payment be processed? Your payment will be processed at the time of checkout for your pre-ordered item.

Can I change my mind about my preorder? Of course! You can cancel your pre-order up until the point that it enters the shipping process, as indicated by the estimated shipping date on the product page. To do so, simply email us at hello@ouragami.org.

What if I don't love my pre-ordered item? No worries! You can try it out for 30 days after it ships, risk-free. If you're not satisfied, you can return it for a full refund.

Can I update my shipping address? Yes, you can update your shipping address up until the item enters the shipping process (indicated by the estimated shipping timeframe on the product page). Just shoot us an email at hello@ouragami.org to make the change.

When can I expect my pre-order to arrive? We'll ship your pre-order as soon as it's available. Once it ships, we'll send you an email with tracking information. We strive to ship pre-orders as close to the estimated ship date as possible. If there are any delays, we'll keep you updated and work to expedite your order.