Shipping

Our Shipping Methods:

United States & Canada 
For all orders over $30, standard shipping is free. For expedited shipping, we use USPS so your rates will depend on your location.

 

International 
Shipping charges and available service will vary based on package weight and country of destination.

 

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Packages cannot be marked as a “Gift” in order to avoid customs and duties fees.

 

Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion. For more information on customs and duties charges, please contact your local customs office.

 

Orders can take up to 10 business days to process and be shipped. Tracking information is provided via email. Please allow 2-3 weeks for delivery.

 

When will my order ship? 

Shipping times start when your item(s) have left our shipment center. Please allow us 1-2 business days to fulfill your order. 


Do you ship to P.O boxes or rural zip codes? 

Yes, but we cannot guarantee expedited or overnight deliveries. We recommend selecting standard shipping for these orders. 


What do I do if my tracking says my order has been delivered and I have not received my package? 

Oh no! ☹ Please contact us (hello@ouragami.org) within 14 days of the delivery date so we can investigate further.


How do I ship if I live in Puerto Rico? 

For orders delivering to Puerto Rico, shipping is free for all orders over $30. You should receive your order should arrive within 7-10 business days once it leaves our shipment center.