Returns

**NOTICE: EFFECTIVE MARCH 2020**

Due to the COVID-19 pandemic, all returns will be handled on a case by case basis. Please email us at hello@ouragami.org for more information on returning products until further notice. 

 

How do I make a return? 

Send us an email (hello@ouragami.org) within 30 days from the date of purchase and we’ll help you get that sorted out. 


Are there conditions for returns and exchanges? 

Yes. The items must be unused, unworn, and unwashed with the tag attached. 

Your return must be made 30 days from the date of purchase. 

Hygienic products (e.g. OURA Air Mask) cannot be returned. If you have already received the package and are still interested in returning the product, please email hello@ouragami.org and we will try our best to support you on a case by case basis.  


How long does it take to receive my refund? 

We estimate the refund process to be 20-25 business days for shipping and processing. 

When we receive your returned order, we will refund you within seven business days. Please note that banks may require additional time to process and post the transaction so it may not show up until your credit card’s next billing cycle. The balance will always be put back on the original card. 


What is your return policy?

If you are not 100% satisfied with one of our products, you may return it within 30 days of purchase for a refund. After 30 days, we will consider any items for return that are defective due to materials or craftsmanship.

Please include your proof of purchase with the products you wish to return or exchange and include it in your package of returned item(s). We will reimburse the original purchase price to either your original method of payment or as a merchandise credit.

To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within one year of purchase) in certain situations, including:

Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)

Products showing excessive wear and tear

Products damaged due to fire, flood, or natural disaster

Products with a missing label or label that has been defaced

Products that have been soiled or contaminated